1. IDENTIFICATION OF STORE OWNER
The present provisions regulate the ‘’ Ecom7 Limited’’ for the sale of products through its web pages, with address at Room 1501, Prosperity Tower, 39 Queen’s Road, Central, Hong Kong and C.I.F. 2896467.
These Conditions are the only conditions applicable to the purchase of products through this electronic store and replace any other, unless there is express prior written consent of the Seller. These Conditions are important to both you and the Seller because they are designed to create a legally binding agreement protecting your rights as a customer and the rights of the Seller as a company. You declare that, by placing your order, you have read and accept these Conditions without reservation.
These General Conditions can be modified or completed by Special Conditions for the acquisition of any product. In case of contradiction, the provisions contained in the Special Conditions shall prevail.
2. SALES MODALITIES
Sale of products by ecom7 in a direct way
Through our Portal you will be able to acquire products commercialized directly by ecom7, in this case, we will act as direct seller of the products and, its acquisition is subject to the present contractual conditions. In this case, when you place an order with us, we will proceed to send you a confirmation of receipt of the order, and we will inform you about the shipment of the products. In our Portal only, we sell products in the usual quantities for normal consumption of people, and will not process products in excessive quantities.
Sale of products by ecom7 in direct shipment or dropshipping mode.
Through our Portal you can place orders in dropshipping mode. In this sense, our company would acquire the product you buy on our website from the supplier and/or manufacturer, who can be located anywhere in the world, so that they can send the product directly to you at the addresses you provide during the sales transaction. Therefore, our company does not carry out any process of storage, handling, reshipment or in any other way, intervene in the delivery of the product purchased by the user.
When we process your order and proceed to delivery, ecom7 will provide you with customer service and after sales service, in relation to the management of any possible replacement and/or return of products with the final seller; as well as in relation to the delivery of product manuals.
Sale of third party products through spaces offered in our Portal
Through our Portal, you can acquire products from third party companies to which we give a space to market their products and/or services. These spaces will be identifiable by you meaning the identity of the seller will be indicated. The purchase of these products is subject to the conditions of sale and the specific privacy policies of each Seller, so you must read them carefully and accept them if necessary. Our Portal will only allow you to order products and/or services in connection with these third parties. In this sense, the detail page of these products will contain the corresponding information in case they are offered by external vendors. We can also provide links to the websites of your group companies and other companies. In the limits allowed by the applicable legislation, ecom7 is not responsible for examining or qualifying, nor in any case can we guarantee, the offers of any such companies or individuals, nor the content hosted on their respective websites.
Once the order is placed, the contractual relationship that is generated is always between the seller and the buyer, without ecom7 being part of it; therefore we do not assume any type of responsibility as a consequence of the mentioned contract. In no case shall ecom7 be understood to be a representative, agent or in any other way a principal of the seller, nor to act on his behalf and/or representation. The seller is responsible for the sale of its products, as well as for providing assistance with respect to buyer's claims, or with respect to any matters relating to such contract between the buyer and seller. Nevertheless, ecom7 will always put at your disposal all the means and tools necessary so that you can claim your rights as users against any seller, supplier and/or manufacturer, independently of the maximum respect and fulfillment of our obligations and responsibilities towards the consumers by virtue of what is established in the General Law of Consumers Users.
3. ORDERS AND METHODS OF PAYMENT
In general, when you place an order through our Portal, you accept that:
- You may only use this Portal to place legally valid orders.
- You may not place any false or fraudulent orders. If we have reasonable grounds to believe that such an order has been made, we may cancel the order and inform the appropriate authorities.
- You also agree to truthfully and accurately provide us with your email address, postal address and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Statement). In this regard, please note that if you do not provide us with all the information we need, we will not be able to process your order correctly and the delivery process may take longer than expected.
- You guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
We inform you that you can access all the information and forms detailed below at any time through our Portal.
3.1 Delivery period
The delivery period of the products is a maximum of 30 calendar days from the conclusion of the contract.
In this sense, if the delivery time of your order has exceeded the period indicated in this clause, you can contact us directly by filling out the form that appears in the section "Delivery Period", within the "FAQs" section of the Portal, and we will contact you to offer a solution appropriate to the circumstances.
If your order has been processed, you can access the tracking number by entering your order code and the email address you used to place the order.
The delivery period of the products is listed in the section "Delivery Period", within the "FAQs" section of the Portal.
3.2 Shipment tracking
In an estimated time of 48-72 hours, you will receive an email with the tracking information for your order.
If your order has been processed, you can access your tracking number by entering your order code and the email with which you made the purchase in the form "Locate your order" within the "FAQs" section of the Portal.
It may take 3-7 hours for the transportation provider to activate the identifier for online tracking, so please be patient if at first it does not appear as active on the website.
Given the case of absence from the place of delivery or incorrect addresses, among others, and we are unable to deliver the product, we will contact you for the purpose of providing the appropriate information to proceed with the collection of the order.
3.3 Cancellation and change of delivery address
You have 12 hours from the time you place your order to request a cancellation and change the delivery address in relation to the products purchased through the links in the order confirmation email that we sent you when you made the purchase. These links are also operational within the "FAQs" section of the Portal ("Cancellation of orders" and "Change delivery address").
After 12 hours, the order may begin processing and cannot be cancelled or modified. Please note that we process all orders as soon as possible so that you can receive your order as soon as possible, so we recommend that if you wish to cancel or change the shipping address of an order, you may do so through the link above on the same day that you made the purchase. In this sense, after the period of time identified in this clause, you should know that it is possible that your order has already been processed and it is not possible to carry out your request.
FORMS ACCESSIBLE FROM THE FAQs SECTION
If you wish to cancel your order, you can do so directly by filling out the form that appears in the "Order Cancellation" section, within the "FAQs" section of the Portal. Please note that the requirements set out in that section must be met.
If you wish to modify your order, you can do so directly by filling in the form that appears in the section "Change delivery address", within the "FAQs" section of the Portal. Please note that the requirements set out in that section must be met.
If you have mistakenly placed two orders, you can contact us directly by filling out the form that appears in the "Duplicate Order" section, within the "FAQs" section of the Portal.
3.4 Customs duty
It is possible that on certain occasions the transport company or customs indicate that you must pay an additional fee for your order. This is due to the fact that the customs taxes are granted in a random way to the orders coming into each country, so it is not up to us. In this sense, you will have to pay the costs related to these fees, so from ecom7 we do not assume this cost. However, in case this happens to you, we recommend that you pay the invoice and contact us directly through the form that appears in the section "Customs Tax", within the "FAQs" section of the portal, attaching a photo of the invoice payment so that from ecom7 we can do everything possible so that you don’t have to bear the expense.
3.5 Methods of payment.
All our orders are made online through our Portal purchase websites. Our accepted payment methods will be identified through the website where you buy.
When making the payment, you should take into account the following:
You must put a single phone number, with all the numbers together, without spaces or dashes.
You must fill in all the fields for the shipping address. If you are unable to fill in some of the address fields, please repeat your city or country, for example.
Check that the method you are using to pay has funds and is validated for internet purchases, as well as checking that the currency is accepted by the payment methods and that you have entered the CVC code (code you can usually find on the back of your card) on the card correctly.
Under no circumstances is ecom7 the manufacturer of the products sold on the Portal. While we make every effort to ensure that the information on our Web site is correct, there are times when product packaging and materials may contain additional information that is different from what appears on our Web site; it may even be that product components or features may change. For this reason we recommend that you do not stop exclusively to read the information available on our Portal but, before using it, also read carefully the instructions and manuals that go with the Product.
In relation to the orders acquired in the modality of Direct Shipment and shipment of third parties, the orders of products are subject to the availability of these third suppliers, since being a Dropshipping activity, we do not know the real stock of available products on the part of the suppliers and/or manufacturers. We try to include information on the website about the availability of the products we sell. However, since the products are obtained from third party suppliers, please note that it is not possible for us to provide more accurate information on the availability of a product, and there may be problems of availability from the supplier once your order has been completed.
In this sense, the Suppliers and/or Manufacturers are responsible for informing ecom7 of the availability of these products at the time of processing your order, so if there are difficulties in supplying them, or if there are no items left in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value so that you can order them. If we do not offer you substitute products and/or you do not wish to place an order for such products, we will refund any amount you may have paid, within a maximum period of 30 days from the confirmation of withdrawal of the order placed; all this from the maximum respect and compliance with our obligations and responsibilities towards consumers under the provisions of the General Law on Consumer Users.
Withdrawal of products
We reserve the right to withdraw any product from any of the ecom7 purchase websites at any time and/or to remove or modify any material or content from it. We shall not be liable to you or to any third party for the removal of any product, removal, or modification of any material or content from the Site.
Product quality and intellectual property
ecom7, in the modality of direct shipment and with third parties through its Portal, commercializes products of third parties that are sent directly to the buyer, reason why, although we put all the effort on our part to verify all the products of the suppliers and third parties with whom we work, sometimes it is possible that the products are substantially different in relation to their origin and/or the quality of such. If this is the case, please contact us as soon as possible so that we can solve your problem in accordance with these conditions.
In relation to the rights of intellectual and industrial property, we would like to emphasize that ecom7 respects at any moment any right of intellectual property of third parties, reason why we made an effort to try to guarantee by means of the formalization of the respective contracts, and considering the particularities of our business, that the products offered through the vestibule by the manufacturers and/or suppliers respect the rights of intellectual and/or industrial property of third parties Therefore if you consider that any product and/or service offered through the Portal infringes intellectual property rights, or if you understand that your intellectual property rights are being infringed by any circumstance, we ask you to please inform us immediately of such circumstance so that we can answer you as soon as possible.
5. GEOGRAPHICAL SCOPE
The items offered through this website will be available in all countries where the website is accessible.
The price of the products will be a closed price that is stipulated at each moment in the different portals of ecom7.
The prices on the web pages include tax. Shipping costs will be charged according to the options you have expressed in the sales transaction. The payment methods that can be used in our portal are the usual ones for e-commerce and, in any case, will be shown at the time of completing the purchase process.
You agree to receive invoices for your purchases electronically. Electronic invoices will be provided in PDF format.
7. WRITTEN COMMUNICATIONS
Applicable regulations require that some of the information or communications we send you be in writing. Therefore, you agree that we may exchange electronic communications when using this communication system on a regular basis, both by ecom7 and by you. Therefore, we will contact you using these means, either via email and/or SMS and provide you with information by posting notices. For contractual purposes, you agree that all contracts, notices, information and other communications that we communicate to you by the above means meet legal requirements comparable to written documents. This condition shall not affect your statutory rights.
8. OUR RIGHT TO MODIFY THESE CONDITIONS
ecom7 has the full right to review and modify these conditions at any time. In any case, you will be subject to the conditions in force at the time you place each order.
9. WHERE TO FILE A COMPLAINT
You can visit the address Dublin Street, 1 Las Rozas, Madrid, 28232. Spain for the purposes of submitting any complaints it deems appropriate.