1. SHOP OWNER IDENTIFICATION
These regulations govern the service of “ECOM7 SL” for the sale of products through its web pages, located at Room 1501, Prosperity Tower, 39 Queen’s Road, Central, Hong Kong and Company Number: 2896467, established by a public deed granted before a Notary Public of Madrid, DÑA. MARIA EUGENIA REVIRIEGO PICÓN, on October 17, 2017, with protocol number 2,154, and registered in the Mercantile Registry of Madrid, in Volume 36546, Sheet 145, Page no. M-656418, entry 1 (hereinafter, the “Ecom7”), made available to its customers.
These Conditions are the only conditions applicable to the purchase of products through this online store and substitute any other, unless there has been prior written consent by the Seller. These Conditions are important for both you and the Seller since they have been designed to create a legally binding agreement protecting your rights as a customer and the rights of the Seller as a company. You declare that, when placing your order, you have read and accept these Conditions without reservation.
These General Conditions may be modified or supplemented by Particular Conditions for the purchase of any product. In the event of any inconsistency, the provisions contained in the Particular Conditions will prevail.
You accept that:
- You can only use this service to make legally valid orders.
- Understand that the activity of Ecom7 portals or stores are under the “Dropshipping” model. In this sense, Ecom7 will acquire the product that you buy on our website from the supplier and/or manufacturer, which can be located anywhere in the world, so that it sends the product directly to you at the address that has been provided to us during the transaction process. Therefore, Ecom7 does not carry out any storage, handling, forwarding or any other process involved in the delivery of the purchased product.
- You cannot make any false or fraudulent orders. If we have reasonable grounds to consider that such an order has been made, we will be authorized to cancel it and inform the proper authorities.
- You also agree to provide us with your email address, postal address and/or other contact information in a certain and correct way and you agree that we may use this information to contact you if necessary (see our Privacy Statement ).
- If you do not provide us with all the information we need, we will not be able to place your order correctly to the supplier and/or manufacturer so that it is correctly delivered.
- By placing an order through this website, you are confirming to us that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
2. GEOGRAPHICAL RANGE
The articles offered through this website will be available in all those countries where the website is accessible.
3. PRODUCT AVAILABILITY
All product orders are subject to the availability of the same, given that since it is a Dropshipping activity, we do not know the actual stock of products available from suppliers and/or manufacturers. Suppliers and/or Manufacturers are responsible for reporting their availability to Ecom7 at the time of processing your order. In this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information regarding substitute products of equal or superior quality and value that you have the possibility to order. If we do not have any substitute products to offer or you do not wish to place an order for such products, we will refund any amount you may have paid, within a maximum period of 30 days from the confirmation of cancellation of the order placed.
4. REMOVAL OF ECOM7 PRODUCTS
We reserve the right to remove any product from any of the Ecom7 purchase web pages at any time and/or remove or modify any material or content thereof. We will not be liable to you or to any third party for removing any product, removing or modifying any material or content on the website.
5. RIGHT TO A CANCELLATION
In general, and in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and Users have the right to withdraw from purchases made remotely, except for those products referred to by virtue of the provisions of article 102 of the aforementioned standard.
For this purpose, and in accordance with the current Ecom7 legislation, it will facilitate to the Clients the right to a cancellation before the manufacturers and/or suppliers of the ordered product. The maximum period for exercising the right to cancel will be 14 days. Notwithstanding the foregoing, you may not exercise the right to cancel, when you purchase products made according to the specifications of the consumer and user or are clearly personalized, products that by their nature cannot be returned, books, sound recordings or video, discs and computer programs or other intellectual creation that had been unsealed by the consumer and user, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use; Products that can deteriorate or expire quickly; Products that are not allowed to be returned due to hygienic or health protection reasons, or that were, after delivery, inseparably mixed with other products; or when the product purchased cannot be subject to withdrawal, in accordance with the provisions of current legislation at all times.
For the exercise of the aforementioned right you must send us the product duly packaged together with the CANCELLATION DOCUMENT that is requested through all and any of the Ecom7 websites. The expenses incurred for the return of the product will be handled by you.
6. PRODUCT WARRANTY DUE TO DISSATISFACTION
The responsibility for lack of satisfaction of a product will be governed by the provisions of 114 and following of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users will always be from the manufacturer and/or Supplier. However, Ecom7 will help you manage, through your customer service, any warranty that is applicable to the products purchased.
7. FAILURE AND/OR DELAYS OF DELIVERY
If for reasons attributable to the buyer (i.e. absence at the place of delivery, incorrect addresses, etc.) makes it impossible to deliver the product, we will contact you for the purpose of offering the appropriate information in order to proceed by picking up the order. If delivery is impossible due to these circumstances, Ecom7 will not assume any responsibility for the lack of delivery and/or for the loss of the products.
Also, many of the products purchased may come from other countries, so the delivery process may be delayed for several months. However, you will be able to obtain information on tracking the shipment and the delivery process through the different services that Ecom7 makes available to you.
8. TRANSMISSION OF RISK AND PROPERTY
You will acquire ownership of the products when we receive full payment.
The price of the products will be the one stipulated at all times in the different portals of Ecom7.
The prices of the web pages include TAXES and SHIPPING COSTS, according to the options that you have expressed in the hiring process.
Neither party has the right to alter the price once the transaction is perfected, even in case of error in the calculation of the TAXES included in it.
THE PAYMENT METHOD will vary depending on the store itself, you may have a card or on certain occasions PayPal, etc.
10. WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications we send to you be in writing. Therefore, you agree that we can exchange electronic communications by using this communication system regularly, both by Ecom7 and by you. Therefore, we will contact you using these means, either through email and/or SMS and we will provide you with information by posting notices. For contractual purposes, you agree that any contract, notification, information and other communications that we communicate to you by the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.
11. PRODUCT QUALITY AND INTELLECTUAL PROPERTY
Ecom7, through its PORTAL, markets third-party products that are sent directly to the buyer, so that in no case can it verify or assume responsibilities in relation to the origin and/or quality of them, as well as for any possible violation by the manufacturers and/or suppliers of intellectual and/or industrial property rights of third parties.
12. OUR RIGHT TO MODIFY THESE CONDITIONS
Ecom7 has full right to review and modify these conditions at any time. In any case, you will be subject to the conditions in force at the time you place each order.
13. PLACE OF SUBMISSION OF CLAIMS
You can go to the address Room 1501, Prosperity Tower, 39 Queen’s Road, Central, Hong Kong for the purpose of proceeding to submit as many claims as deemed appropriate.
14. APPLICABLE LEGISLATION AND JURISDICTION
Contracts for the purchase of products through our site and all matters arising therefrom shall be governed by Spanish law and shall be submitted to the courts of the city of Madrid.